Cart
Checkout Secure

 

Free Shipping On Most Products In The Continental USA  

Got a Question? Call Us

1-800-607-1410

Shipping Policy

Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping.

If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail.  If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

 

Freight Receiving Procedure & Freight Damage Policy and Reporting Procedure

Your signature on a delivering carrier’s freight receipt constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “Kitchen King Direct’s” right to collect on a damage claim even if the damage is “concealed”.

*Remember, once you sign, the merchandise and the responsibility is yours!!

Check immediately for possible damage during shipment. The National Claims Council Regulations specify that you must:

1. Inspect, examine and inventory your delivery, as it is unloaded.

2. Any and all shortages and damages MUST be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition, on the receiver, BOL, or Freight Bill before you sign it! Then call 1-800-607-1410 or email returns@kitchenkingdirect.com and report the problem.

3. You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill or the liability to prove the damage was done by the delivering carrier.

4. Discovered Damage – if the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.

5. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not remove the item. Call 1-800-607-1410 or email returns@kitchenkingdirect.com and report the damage.

6. They will begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was possibly caused by the carrier. Remember you signed the document saying everything was OK. A report must be filed with the carrier within 14 days after delivery and a claim filed with the carrier. The sooner concealed damage is discovered and reported, the better.

     

    Further measures that may help in the claim process include the following:

    1. Taking digital photos of the damage. If possible, photographs of the equipment still on the truck will limit the buyer’s liability.
    2. Call 1-800-607-1410 to report the damage and request they start a claim. Preferably, the call should be made before the driver leaves the site.
    3. Request an inspector.
    4. Keep a copy of the Bill Of Lading or Freight Bill noting the damage and the driver’s signature

    Many things can happen between the manufacturer and your loading dock. Therefore, we are asking you to do a very small amount of work to protect both of us. The Bill Of Lading or Freight Bill is our only documentation of the condition of a load when it arrives at your site. Without this proof, we cannot hold others accountable for items damaged or missing.

    Added to cart!
    12
    Someone purchased a 3 minutes ago from New York, USA
    2-Tiered Water Hyacinth Server
    Someone purchased a 2 minutes ago from San Diego, USA
    3-Tier Pie Pan Display Rack
    Someone purchased a 6 minutes ago from New York, USA
    3-Tiered Enamelware Server
    Someone purchased a 2 minutes ago from Las Vegas, USA
    3-Tiered Wooden Display Shelf
    Someone purchased a 6 minutes ago from Colorado, USA,
    A-Frame Marble Cheese Server
    Someone purchased a 6 minutes ago from New York, USA
    Aged Estate Urn
    Someone purchased a 6 minutes ago from Arkansas, USA
    Aged Mantel Urn
    Someone purchased a 4 minutes ago from Ohio, USA
    Aged Metal Display Platforms, Set of 3
    Someone purchased a 5 minutes ago from New York, USA
    Aged Metal Entry Urn
    Someone purchased a 6 minutes ago from Indiana, USA
    Aged Wooden Cookbook Stand
    Someone purchased a 3 minutes ago from Georgia, USA
    Amelia Woven Bamboo and Brass Oval Tray, Set of 2
    Someone purchased a 5 minutes ago from Georgia, USA
    Amelia Woven Bamboo and Brass Rectangle Tray
    Someone purchased a 3 minutes ago from San Diego, USA
    Amelia Woven Bamboo Cane Lidded Box
    Someone purchased a 4 minutes ago from Las Vegas, USA
    Amelia Woven Bamboo Cane Tiered Server
    Someone purchased a 3 minutes ago from Texas, USA
    American Outdoor Grill 30” L-Series Island Bundle
    Someone purchased a 2 minutes ago from Texas, USA
    American Outdoor Grill 30” T-Series Island Bundle
    Someone purchased a 4 minutes ago from San Diego, USA
    American Outdoor Grill Built-In 24NBL
    Someone purchased a 5 minutes ago from Arkansas, USA
    American Outdoor Grill Built-In 24NBT
    Someone purchased a 3 minutes ago from Colorado, USA,
    American Outdoor Grill Built-In 30NBL
    Someone purchased a 3 minutes ago from Florida, USA
    Free Shipping On Most Products In The Continental USA Free shipping when you order over XX You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping On Most Products In The Continental USA Free Shipping On Most Products In The Continental USA You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping